We hope that you’ll love your DiggerLid products, But in the event that you are unhappy with your purchase, we offer a 30 day returns policy.
Full price items can be returned for a full refund less shipping within 30 days of receipt of product.
We are unable to offer exchanges for wrong size, you can however return for a store credit and repurchase the correct size.
Returns must be received in their original, unused and clean condition, with all packaging, merchandise or extras. DiggerLid reserves the right to refuse returns that do not comply with company standards and will return the product at the customers own expense.
Refunds are free but if you need to ship this product to make a return, shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. DiggerLid takes no responsibility for missing parcels without proof of delivery.
Credit notes will be issued once returns have been received and approved for credit.
Credit notes are valid for 12 months from the date of issue.
To initiate a return please emailinfo@diggerlid.comwith your order number and reason for return and a member of our team will be in contact with the next steps to lodge your return.
What do I do if I’ve received a faulty / wrong item?
If you have received/have a faulty item, please email our support team atinfo@diggerlid.comfor further assistance.
Products will be eligible for a refund or replacement if they involve a manufacturing fault, have been damaged during shipping or the incorrect product has been received.
A faulty product is considered faulty or not acceptable quality if:
It is unfit for purpose.
It is significantly different from the description or sample.
It is received with damages on arrival.
The sizing / measurements do not match the size chart of the product (this is not an incorrect size selection)
Please note that general wear and tear over time and damage caused by neglect, misuse or incorrect use is not considered a manufacturing fault.
